Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. Once shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Areas

We ship to most countries and regions worldwide, including the United States, Canada, United Kingdom, European Union, Australia, and most Asian countries. We do not ship to restricted, sanctioned, or remote areas where delivery is not supported.

Shipping Time

Standard Shipping: 7–20 business days
Express Shipping: 3–7 business days

Delivery times are estimates and may be delayed due to customs, weather, flight schedules, or local logistics issues.

Shipping Fees

Shipping costs are calculated automatically at checkout based on the weight, size of your order, and delivery destination. We may offer free shipping promotions from time to time, which will be clearly displayed on our website.

Customs & Import Duties

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the buyer’s responsibility. We do not control these fees and cannot predict their amount.

Order Tracking

After your order is shipped, you can track it using the tracking number provided in the shipping email. Please allow 24–48 hours for the logistics information to update.

Address Issues

Please ensure your shipping address is complete and correct. We are not responsible for delayed or failed delivery caused by incorrect, incomplete, or undeliverable addresses.

Lost or Damaged Packages

If your package is lost or severely damaged during delivery, please contact us within 7 days of the expected delivery date with your order number and relevant photos. We will review and assist with a replacement or refund.

Undeliverable & Returned Packages

If a package is returned to us due to refusal, non-collection, incorrect address, or customs rejection, the buyer is responsible for the actual round-trip shipping cost.